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Legal Stuff



The Privacy Statement Regarding Customer and Online User Information apply to RentLine Kenya (“we” or “our”). This privacy statement also does not apply to the websites of our business partners or to any third parties, even if their websites are linked to our website. We recommend that you review the privacy statements of the other parties with whom you interact.

This Privacy Statement governs the collection of personal information of our customers and users of our website, products, services, software (“you”), about contacts or our relationship with you.

For purposes of this privacy statement,

“Corporate affiliates” means all entities or joint ventures that are fully or partially owned or controlled by RentLine Kenya.

“Business partners” means all subcontractors, vendors or other entity with which we have a relationship for constant commercial supplies, services or information.

“Personal information” means information that identifies you, such as your name, phone number and email address.

Information We Collect

We may ask you to provide personal information when you:

  • Use our website;
  • Request quotes, services, support, or information;
  • Place orders for products or services;
  • Participate in surveys, sweepstakes, or other promotional activities;
  • Subscribe to newsletters, promotional emails, or other materials;
  • Apply for a job, submit your resume/CV, or create a candidate profile; or
  • Contact us.

Information we may request includes your email address, name, home address, and telephone number. If you make a purchase, we may ask for your credit card number and billing information. Job applicants may be requested to provide information such as educational background, employment experience, and job interest. We may also collect demographic information such as details of your business or company, age, gender, interests, preferences and favourites. The forms that you fill in will indicate whether information requested is mandatory or voluntary.

We may collect information about your visits to our websites, including the pages you viewed, links and advertisements you clicked, the searched terms you made, and other actions in connection with websites and services from RentLine. We may also collect certain information from the browser you used to access our website, such as your Internet Protocol (IP) address, browser type and language, access times, the Uniform Resource Locator (URL) of the website that referred you to our website and to which URL you navigate from our site if you click on a link on our site.

To provide a more consistent and personalized experience in your interactions with RentLine, information collected through one source can be combined with information obtained through other RentLine resources. We can also supplement the information we collect with information obtained from other parties.

Some services from RentLine can boast two brands and be offered in conjunction with another company. If you register for or use such services, both RentLine and the other company may receive information collected in conjunction with the services of two brands and will use information in accordance with the declaration of confidentiality of each company and other agreements with you.

How We Use Personal Information

RentLine uses your personal information to:

  • Provide service and support, or perform transactions you request;
  • Send communications to you, such as the status of your transactions (e.g. advertisement of a rental property) , information about products and services available from RentLine and its corporate affiliates, saved property reminders, Interest-Q reminders promotional offers, and surveys;
  • Customize, analyze, and improve our products, services (including the content and advertisements on our website), technologies, communications and relationship with you;
  • Comply with our terms of sale, website terms and/or separate contracts (if applicable) with you;
  • Avoid fraud and other prohibited or illegal activities;
  • Protect the security or integrity of the website, our business, or our products or services; or
  • Otherwise, as disclosed to you at the point of collection.

Personal information collected may be stored and processed in India, United States or any other country in which RentLine or its corporate affiliates, subsidiaries or agents maintain facilities, and by using RentLine products and services, you consent to any such transfer of information outside of your country.

Disclosing Personal Information

You agree that we may share your personal information with corporate affiliates and business partners to carry out transactions you request or to make our business or that of our corporate affiliates more responsive to your needs. We may also disclose your personal information in connection with law enforcement, fraud prevention, or other legal actions; as required by law or regulation, or if RentLine reasonably considers necessary to protect RentLine, its customers, or the public. In addition, we may share your personal information with business partners that help RentLine perform transactions you request or that help RentLine to customize, analyze, and/or improve our communication or relationship with you, and only with business partners who share RentLine’s commitment to protect your personal information. Except as described above, we will not disclose your personal information to third parties for their own marketing purposes, unless you consent.

How You Can Access Your Information

RentLine wants to maintain accurate personal information about you. To view or edit your personal information that has been stored online in your RentLine ‘My Account,’ please visit the sections My Account sections websites. For the security of your account, you will be prompted to enter your login ID and password.

Selecting Your Communication Preferences

You may choose to receive or not receive marketing communications from RentLine by indicating your preferences. Opportunities to select your preferences include the following:

  • Marketing communication or newsletters from RentLine always have an “unsubscribe” option. You may use this preference at any point to request removal from our advertising and marketing lists (catalogue, telephone, faxes, and email);
  • All marketing by RentLine or any third party on behalf of RentLine, will be conducted in accordance with applicable laws.

Please allow up to 60 business days for your email preferences to become effective.

As some promotions, such as direct catalogues, are developed in advance, you may receive marketing communication after receiving your request preference.

How We Secure Your Personal Information

RentLine is committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use and disclosure, such as encryption, passwords, physical security, etc. While we strive to protect your personal information, RentLine cannot ensure or guarantee that the personal information or private communications you transmit to us will always remain confidential, and you do so at your own risk.

If a password is used to help protect your accounts and personal information, you are responsible for keeping your password confidential. Do not share this information with anyone. If you are sharing a computer with anyone you should always log out before leaving a site or service to protect access to your information from subsequent users.

Collection and Use of Children’s Personal Information

RentLine seriously considers the privacy of children. If you are under 18 years of age, please do not submit any personal information through our websites without the express consent and participation of a parent or guardian.

How We Use Cookies and Web Beacons

RentLine web sites use RentLine and third party “cookies” to enable you to sign into our services and to help personalize your online experience. A cookie is a piece of text that is placed on your computer’s hard drive. Depending on the settings that you have selected, your browser adds the text to your device as a small file. You can change the browser settings as described below. Many browsers are set to accept cookies by default. We use cookies to store your preferences and other information on your computer in order to save you time by eliminating the need to enter the same information repeatedly.

Target Display Advertising by RentLine and Others

RentLine also works with third party advertising and personalization partners that use cookies to help us display personalized content and appropriate advertising on your visits to and other websites. Cookies placed by our third party partners also assist us with measuring the performance of our advertising campaigns.

Similarly, third parties use cookies to deliver advertising for companies other than RentLine to you on the internet, whether you are on or another website, based on your visits to and other websites, and to measure the effectiveness of those advertising campaigns. These cookies assist the third parties in identifying the pages you view, the links and advertisements you click on, and other actions you take on those web pages, and the site from which you came before arriving at a web page.

Targeted Email Marketing by RentLine

Some marketing you receive, including email marketing, may also be personalized based on your visits to and your browsing and purchase history. In addition, when you click on some links in email marketing you receive; our email service provider may place a cookie on your browser. This cookie would be linked to your email address and used to gather information about the products and services you view and purchase on Information gathered may be used to personalize and customize future email marketing messages and marketing communication you receive. You may opt out of this use by clicking on the unsubscribe link provided in every personalized email marketing message you receive.

You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to sign in or use other interactive features of RentLine web sites and services that depend on cookies.

How We and Our Partners Use Web Beacons

RentLine or third parties with whom we have contracted or sub contracted, may use web beacons on our web site, in our emails, in our advertisements on other web sites, or in our advertisements in others’ emails. Similarly, third parties whose content or advertisements appear at, or whose emails sends to our users, may also place web beacons in their advertisements or emails for purposes of measuring the effectiveness of the content, advertisements, or email.

A web beacon is an electronic image that can be used to recognize a cookie on your computer when you view a web page or email. Web beacons help us measure the effectiveness of our web site and our advertising in various ways. For example, web beacons may count the number of individuals who visit our web site from a particular advertisement or who make a purchase from our web site after viewing a particular advertisement or they may tell us when a web page is viewed and provide a description of the page where the web beacon is placed. Web beacons may also measure the effectiveness of our email campaigns, by counting the number of individuals who open or act upon an email message, determining when an email message is opened, and determining how many times an email message is forwarded.

The information we collect through web beacons may include some limited personal information, and web beacons allow us to recognize users by accessing RentLine cookies. We may also combine the information that we collect through web beacons with other personal information we have collected from you. We use all of this information to better tailor our marketing to you and may use this information for other purposes, such as to enable a shopping cart, customize content on our web site and undertake internal research.

We prohibit web beacons on our sites from being used by third parties to access your personal information. We may allow third parties to compile individual information or aggregated statistics from the use of web beacons on by RentLine, its agents, or others, to enable such third parties to determine the effectiveness of online marketing and to allow such third parties to develop statistics on how often clicking on an advertisement results in a purchase or other action on the advertiser’s site. Aggregate information is anonymous and may include demographic and usage information. No personally identifiable information about you is shared with partners for this research. You can make some web beacons unusable by rejecting cookies.

Third-Party Websites and Services

Be aware that other websites that can be accessed through our website may collect personally identifiable information about you. The information practices of those third-party websites linked to are not covered by this Privacy Statement. We generally use the symbol ” ” to mark links that go to third party sites. Please be aware that, our business partners may collect personal information about you to provide services on behalf of RentLine.

Changes to Our Privacy Statement Regarding Customer and Online User Information

Occasionally we update this Privacy Statement. If we make changes to this Privacy Statement in Relation to Customer Information and Online, or we make any material changes to the way RentLine will use your personal information, we will review the Privacy Statement to reflect such changes and also the effective date of the declaration, included at the end of this section. We encourage you to periodically review this Statement to stay informed about how RentLine is protecting your personal information.

Contacting Us

If you would like to contact us for any reason regarding our privacy practices, please write to us using our Contact Us page.




The information and materials contained in this site and all sites linked to this site (“website”), including text, graphics, links or other items – are provided “As is”, “As Available”. RentLine does not warrant the accuracy, adequacy, reliability or completeness of this information and materials and expressly disclaims liability for errors or omissions in such information and materials. No warranty of any kind, implied, express or statutory, including but not limited to the warranties of non-infringement of third party rights, title, merchantability, satisfactory quality, fitness for a particular purpose and freedom from computer virus, is given in conjunction with the information and materials.

RentLine does not make any representation, warranty or endorsement of any of the products, services or information provided in this website.

This disclaimer shall take effect to the fullest extent permitted by law.


The copyright in this website is owned by RentLine, its agents and/or professional advisors. No part of parts hereof may be reproduced, distributed, republished, displayed, broadcast, hyperlinked or transmitted in any manner or by any means or stored in an information retrieval system without the prior written permission of RentLine or the copyright owner provided that permission is granted to download and print the materials on this website for personal, non-commercial use only provided you do not modify the materials and that you retain all copyright and other proprietary notices contained in the materials. This permission terminates automatically if you breach any of these terms or conditions. Upon termination, you will immediately destroy any downloaded and printed materials. You also may not, without RentLine’s permission, “mirror” any material contained on this website on any other server.


The trademarks, service marks, and logos (the “Trade Marks”) used and displayed on this website are registered and unregistered Trade Marks of RentLine and others. Nothing on this website should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any Trade Mark displayed on this website, without the written permission of RentLine or other Trade Mark owner. RentLine aggressively enforces its intellectual property rights to the fullest extent of the law. The name of RentLine or the RentLine logo may not be used in any way, including in advertising or publicity pertaining to distribution of materials on this website, without prior written permission. RentLine prohibits use of the RentLine logo as a “hot” link to any RentLine site unless establishment of such a link is approved in advance by RentLine in writing.


RentLine shall in no event be liable for any damages, loss or expense including without limitation, direct, indirect, special, or consequential damage, or economic loss arising from or in connection with:

  1. any access, use or the inability to access or use this website, or reliance on the contents of this website;
  2. any system, server or connection failure, error, omission, interruption, delay in transmission, or computer virus;
  3. any use of or access to any other website linked to this website;
  4. any product, service or information of any merchant or service provider,

even if RentLine or its agents or employees are advised of the possibility of such damages, losses and/or expenses. Any hyperlinks to any other websites are not an endorsement or verification of such websites and such websites should only be accessed at the user’s own risks. This exclusion clause shall take effect to the fullest extent permitted by law.


Any material, information or idea you transmit to or post on this website by any means will be treated as non-confidential and non-proprietary, and may be disseminated or used by RentLine or its affiliates for any purpose whatsoever, including, but not limited to, developing, manufacturing and marketing products. You are prohibited from posting or transmitting to or from this website any unlawful, threatening, libelous, defamatory, obscene, scandalous, inflammatory, pornographic, or profane material, or any other material that could give rise to any civil or criminal liability under the law.